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  • Formerly La Cabana, Solaris at the Biltmore has horrible customer service; not only is the staff rude but they also have no work ethic WHATSOEVER. They rarely answer the phone, don't return voice mails, lock the office door prior to closing and just a horrible management team altogether. I was shown the model apartment, told I cannot see my unit or one similar but was promised all the units looked identical to the model. FALSE. After being rushed through my lease signing ( was told where to sign, NOTHING explained) given a key & rushed out the door; I walked into something similar to motel 6 .... Probably worse. Dingy, disgusting, and OPPOSITE of what I was told and saw (model). When I asked for my $$ back, I spoke with Alicia who said I would only get my rent back not my deposit; after I expressed I wasn't happy with not receiving my security deposit, she was unprofessional and even threatened to refund anything if I involved the BBB or lawyers. Awful experience, still dont have an apartment, lost money when I cancelled movers last minute... FAIL
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