| rev:text
| - You would think after the 5th Cadillac, the next time you want a new vehicle it would be extremely easy based on experience. All it takes is one person in the buying chain to ruin a business's reputation with a now "former" customer. WARNING! Make sure the Finance guy spells everything out to you and research everything he says before you leave his office. He has only one goal and that is to make the dealership as much money as he can...he is not looking out for your best interest at all.
We requested to be financed through Ally as we have been with them for the past 13 years. We were told "no problem" through the overview and test driving of the vehicle. Even when we agreed to the back-and-forth terms. But once we entered the Finance guy's office, it was a different story. He informed us that GM was "no longer associated with Ally" and have their own financial institution, called GM Finance. If you go online, you'll see what types of reviews and who their typical customer is. Sadly, even with our credit scores in the upper 700's, he steered us to GM Financial. I inquired if payments could be made online on their website as I've never heard of GM Financial. The Finance guy said yes, "absolutely." The deal was consummated.
Weeks later, we received our first payment statement from GM Financial and we went online to make the first payment. To our horror, GM Financial only accepts checks mailed into their office. If you want to make a payment online, you would have to use a 3rd party company, (Western Union) to make a payment plus pay an additional $10.49 process fee. What type of alleged reputable financial institution uses a 3rd party to accept payments? This archaic type of payment acceptance was just not acceptable as we understood from the Finance guy at Cadillac of Las Vegas.
When we contacted the dealership and told them this was not shared with us, we got the run around for a few days. After repeat attempts to find a way to solve this, the Finance guy stated he would be happy to cancel the lease agreement with GM Financial and use Ally instead....however it would cost us more to use Ally than GM. First, what happened to the earlier statement when we asked to use Ally in the first place and he said they were no longer doing business with them? Secondly, it shouldn't have cost us more as a customer...it would actually reduce the profit the dealership would have received as the kick back they receive is greater for pushing GM Financial.
So a few things to recap here. There is no longer any trust with this dealership when you have a Finance Director lie to your face when you are agreeing to leasing a vehicle. Then lie a second time saying he can use your original choice for a financial institution after all.... The General Manager was copied on all email correspondence when this issue arose, and yet he did not even take the time to respond or find a way to make the buying experience better for the customer. It was if he didn't care at all.
Again, it is sad to have many great years with a customer lost in just a blink because of the actions of a single employee. Needless to say I am happy for competition as there is another Cadillac dealer in the Las Vegas valley that will now get my future business and those within my expansive network, because I cannot give my money to a company I can no longer trust and is only looking out for their own best interest.
Was it worth it Cadillac of Las Vegas?
------
Below my initial review, is a comment from Jim O. of Cadillac Las Vegas who simply did a "cut and paste" job from an email received from the Finance Director, Ryan. You'd think a company response online would be more factual and carefully researched, however they chose the easy way out.
It's unfortunate they still insist one can make a lease payment online to GM Financial without using Western Union and being charged an additional fee. But if the employees of Cadillac of Las Vegas would just call the finance company themselves and ask them if this is possible, they will get the same response we did; "Lease customers of GM Finance are not able to use the online payment section of our website to make payments or to check the status of their accounts."
So sad Cadillac of Las Vegas operates this way and has no concern for the customer other than to push "Don't forget to give us 'Completely Satisfied' on everything when GM sends you a survey to fill out...."
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)