They never call back. To date, it has been impossible to schedule time with a personal trainer. Their follow-through is non-existent. The first time I called, someone took a message. Nobody called me back. The next time I inquired, their story was that the manager of the personal trainers is no longer with the company. I was passed off to someone I will call a "salesman" sitting at a desk. That uncertified employee offered to work up a plan for me and/or have the one-and-only trainer who works there get in touch with me to schedule a session. Nobody ever followed up. I don't know if they don't take me seriously because I'm a female over the age of 25 or if they genuinely lack customer service skills, organizational skills, personal/professional drive, or leadership and that's why that's can't get their acts together. Frustrating. Ready to cancel my new membership.