| rev:text
| - Gary W. Loveman
Caesars Investor Relations
One Caesars Palace Drive
Las Vegas, NV 89109
RE: Bacchanal--11/10/12
Dear Gary--
My son turned 21 on November 9th so we traveled to Vegas and had a very nice experience for the weekend. On Friday night, we were quite entertained at Pure. That place is phenomenal--great music, great venue and tremendous energy. For his birthday, Pure was the real deal.
On Saturday morning, we researched and found that the Bacchanal was the best rated buffet in Vegas so we decided to try and recover from the night before with a good meal. Your buffet was exceptional in every way. We particularly liked the Bacchanal Benedict--a very nice twist. Our server Lilly was also tremendous. Our group never wanted for service, the mimosas were filled very quickly and the experience overall was a home run. We liked it so much, we considered returning for dinner and inquired about the Buffet of Buffet's. Lilly explained the program to us and we were ready to sign up. On the way out, we grabbed great cookies with the fudge layer.
At the desk on the way out, we presented our ticket to do the upgrade to BOB. The hostess said it didn't work that way. We said, all we want to do is give you money and buy dinner for tonight. She got the supervisor over who sadly was a troll. We explained that we liked the buffet and wanted to return. The supervisor told us that this was not possible and we could not buy the BOB in no uncertain terms. So much so, that we were quite offended. Clearly, we weren't looking for a deal, we were looking for resolution--that was not possible and we left.
I stopped at what looked like a management area and talked to a lady who took my number and said somebody from management would call me. She said I would be better going to the registration area and speaking to a manager. So I ambled over there-yes, I was pretty frustrated. So I talked to Joel who was helping direct people to check in. He told me that only the ICU manager was working and that Marcus the Food/Beverage General Manager who recently was some other manager would be the person to speak with. I left my number for Marcus and asked for a call.
So in essence, I requested a call from two different people about the treatment at the Baccanal with my guests and son. You have a good thing going at your establishment at Caesors. We travel to Vegas 1-2 times a year and enjoy the get away from our home in Tucson. You are only as good as your weakest link. I'm not sure what's more disappointing, the supervisor at the Bacchanal or the fact that no member of management followed up on my concerns. Remember one thing; I tried to give you more of my money--not sure I'll try next time.
Sincerely,
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