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  • My friend and I needed our nails done, and she had been here before and convinced me to try it out. She said they were usually very busy so we decided to make an appointment a couple days prior to when we needed them done. I just moved back from another city where I used to get my nails done, and called the salon the day of my appointment (even mentioning that I had an appointment later that evening) to make sure they were able to give me a fill for my current nails. I could tell they were extremely busy (it took me a few tries of calling them to finally get through), but the girl was sweet and did her best to help me. You could tell she was not a nail tech, because she had to ask someone every time I asked a question about the different services they offered. By the end of the conversation, she told me that they would be able to fill my nails and she'll see me tonight. Fast forward to when my friend and I arrive: the girl at the front asks if we have appointments (all the chairs are already full with walk-in's waiting for their turn), I tell her yes at 6pm. She looks in the book and we're not in there!! She did the right thing and said she would push us to the front of the wait, because that's not our fault someone forgot to write us in. Then when I sit down to get my nails filled, the tech tells me that the only way to get my nails off is to take them off by hand (aka dig under the gel and rip them off) and that my nails will be jagged and won't look good getting polish put on over it. Seriously? I've been getting my nails done for 10 years and know that there are better ways to take gels off than "yanking them off." In fact, I've never heard of anyone getting their gels "yanked off." My friend immediately interjected and said we should leave, and I couldn't have agreed more. Gave the place a star because the front desk girl did try to make up for the mistake, and the place was very cutely decorated, clean, and busy (which means people must like them). Went to Sun City Nails instead, and my friend and I had a FABULOUS time :]
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