I've been here twice because it is conveniently located for me. Not a place to go for a simple manicure, nor do they want to serve you for just a plain manicure. Water is cold which can explain the cuticles left behind, and paint job is terrible. I was willing to give it chances, hoping to find someone I like, but they will not take a manicure client unless there are several people available. I guess they make too much money off the $100 pedicure that a manicure isn't worth their time.