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  • Buying my car a few years ago from Honda West was good, pretty smooth and fair deal. Even getting oil change was really fast. However after my last encounter here, I am very disappointed. I set an appointment for early morning on a weekday, I wanted to get an oil change, new windshield wipers, and maybe get my window back in place (got a little loss for whatever reason). The guy that helped me was pretty nice, but I knew it wasn't going to be good when he took 5 minutes to check my odometer. So basically got my oil change and wipers done, got charged $50 just to have them "look" at the window but didn't want to pay the almost $800 they said it would cost to fix. I was here for almost 4 hours ! So many people that came after me got their cars back before me. No one kept me updated on the time or status, I was there the whole time too. Halfway through my wait I saw my car get pulled out the service center, finally almost done right ? No, my car sat in this back parking lot for at least an hour, then a little longer after they finally let me know my car was done after it just sat their for hours. So it took 4 hours to get my oil change, new wipers, and get a quote to fix my window, which I didn't get done due to the price.
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