I needed a new phone since my current old 5s iPhone was no longer working. Suni first tried to help me back-up my old phone (for 2hrs, while I was doing my other shopping) When I returned to the store she stated it was not working. I was super bummed. At that time, Ryan stepped in and asked if he could help me with something. I said, YES! Why won't my phone back-up? Ryan then took my phone, made a few changes and updates... It was backing-up! In less than 45 min I had my new rose gold iPhone 6s. Thank you, Ryan, for your Excellent and Quick Customer Service. The following day, his day off, Ryan still took the time to walk me through how to back-up my new phone with my old phone's info. I really appreciate the time and assistance!!