| rev:text
| - Here's another example of a great property that is poorly run.
Upon arriving to check in, the front desk girl was in the back, eating, and didn't even notice me for what seemed like forever. I asked her about the suites and I could see her eyes, looking for an answer. As an SPG platinum, I'm supposed to get the suite upgrade but by the looks of her searching eyes, management has requested that they do not give these upgrades unless it fits under certain circumstances that obviously I didn't match even though I'm platinum and it's supposed to be automatic. She didn't even check to see if the suites were occupied. Was just...whatever.
The property is modern and clean. The rooms are also modern in style with nice features like a full kitchen, a work desk, couch, and it's good sized. Unfortunately, too many other things make it easy to look past the good things of this property.
I came here to study for an exam. All night long, either the next door or upstairs neighbors were very loud. I don't know if it was kids but it was until very late, like past midnight. When I come to a place like this for quiet, I kind of expect quiet. So, I switch on the television for background noise and the cable is out. I call the front desk and they send an engineer but at that point, I just wanted to leave and reset. I couldn't focus with multiple distractions. I'm not sure what he fixed because when I returned, the premium movie channel was still out. I called again and the front desk said it should be working...but, it wasn't. But, it should be working...but, it wasn't. Like, how many times do I have to ask? Over it.
So, after waking up early from neighbors, house keeping has already banged on my door 3 times and tried to enter each time. I do not have a do not disturb sign. It is not here but wow, it's not even close to check out time and it's actually pretty early in the morning. I did get up to study but again, having a hard time focusing. I actually live in Vegas but just needed to get away for peace and quiet thinking that this relatively remote location from the hustle and bustle of the strip would be quiet. Nope.
The free breakfast was basic continental breakfast. Silver dollar pancakes (pre made), sausage, scrambled eggs, oatmeal. Cereal and milk. Juice.
One other thing I noticed is that other guests seem to be pretty rude here. I know that's obviously not directly controlled by the property but I'm wondering if they are like that because they are also unhappy with their stay. Barging in while I'm at a breakfast station. Noisy like they are on the strip late at night. Ugh...
This is my third or fourth time staying here. I don't recall these problems in the past but I haven't been here for about a year. I hope it's not always like this.
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