Great shop !! I take my GLE350 here for all scheduled maintenance and routine oil changes. For oil changes you just drop in and they will have you out in an hour- hour and 15 tops, no appointment necessary. You can hang in the lobby in some pretty comfy chairs. Mark is working behind the welcome desk and is easy to talk too about anything your vehicle needs. He has been around Mercedes for a lot of years so you can talk shop if you're into that. I have been driving these cars for a lot of years and this is one of the best shops I have ever found.