Fast and effective. My TV made a popping noise and the pic went out. Called Ben. He asked a few basic questions over the phone and determined it was the lamp.
Asked me for the model #, said he had the lamp there. Cost = $200. Basically $100 for the lamp (roughly) and $100 for him. Makes sense. He came over the same day (roughly 4 hours later) and it was a holiday! That to me is impressive. He was here all of about 10 minutes, very fast and very effective.
He also showed how to mount a different TV in the home free of charge as opposed to paying someone to come out and do it. I would use him again!