I honestly was scared to go because of the review the only reason I went is because I need to see a dermatologist asap and they booked me for the next day. The receptionist didn't bother to welcome me or ask if I am a new patient he just asked me to write my name and while I was looking for a pen he said it's the flowers as if I am required to know the flowers are pens. After a while he called me and ask me if I am a new patient and gave me form and all that came before me where in by the time I was called to see the do Dr Kim is an elegant Asian lady who is really professional. I would say the visit was good apart from the receptionist.