As a direct result of my terrible experience I had some pretty harsh things to say about Pop-a-lock. After months without communication I received a very apologetic message explaining that they were not aware of my situation and that Pop a lock wanted to make up for the problems that were caused. Clearly it is NEVER too late to apologize for a mistake.
Pop a lock reimbursed me for the damage done to my car and although I had to deal with the damage for a very long time I can honestly say that I am very pleased with the over-all outcome of our dealings.