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| - Worst company and worst customer service ever!!! If you're looking to book a vehicle and then get downgraded when you walk up to the counter, this company is for you. Yes, you read right -- DOWNGRADED!!! I booked a mid-sized vehicle online for the weekend and when I showed up to pick up the car, was told that I would be getting a compact car instead for the price... WHAT?! And as far as explaining the situation to one of the super under-qualified reps at the counter (I had the "pleasure" of dealing with Steve), good luck; you're better off talking to the wall.
I think this company is called "advantage" because it takes advantage of their customers. They give you a price online, you PAY for the vehicle to reserve it, but when you show up to pick it up, magically you/re been downgraded to a smaller vehicle, and if you insist on picking up the vehicle you've reserved, the price is much higher -- oh, plus more taxes and fees added. Sounds like a sweet deal, don't you think? Then if you ask for management so they can resolve the issue, you such a runaround where they answer your question without really answering it just leaving you more confused and frustrated with the whole situation.
The only person with a brain, common sense (which let's face it, isn't so common anymore), and common courtesy is the guy that actually directs you to which vehicle is yours -- which is Paul. He went above and beyond to rectify the situation and give me the vehicle I had actually reserved and paid for. He took his time to ensure that I was leaving happy, so if you're reading this, Paul, thank you! Advantage should give you a raise, and recognize you for being awesome!!! But that doesn't change the fact that I will never again rent from Advantage. Me thinks not!
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