We have been regular customers at this location for over 8 years. The pizza is ok, the service isn't the best, but we don't expect a lot from a chain, BUT this last experience was UNACCEPTABLE! So, bought pizza Sunday via online, the girl helping us clearly had no idea what she was doing. It took her several minutes to even just spot our pizza that she looked right at several times. We sign our receipt for $11.91 & go on our way. Well, fast forward today, I was checking our online banking & notice they charged us $15. I call the store. John tries telling me my total was $15. I explain I have my emailed receipt that states $11.91. He then takes a few minutes & says "your total was $11.91 but you left a $3.09 tip". I then reply "I did NOT leave a $3.09 or any tip at all for a pizza that I picked up!" They have an employee or employees that are changing receipts & OVERCHARGING CUSTOMERS! We're so disgusted & WILL NOT go to this store EVER AGAIN! BUYERS BEWARE