SAY NO TO THE GROOMING SALON! I have a 14 year old Australian Shepherd, Barbi. I shop at this location for everything for her, I have boarded her at this location and she has been groomed at this location. Today was her second grooming and I asked that they shave her from the summer. I reminded the groomer that checked her in that she had arthritis. She said, "yes, we have that in our records." Three hours later I received a call that my dog could not stand up. They had "partially" groomed her and I should come and get her.
I went to pick her up and I was horrified by her condition. She had to be carried out from the back and could not stand at all! She had clumps of shaven fur still hanging on her body...they had not even bothered to try and make her presentable! They didn't take accountability for her condition and did not have an ounce of empathy for her or me. I was in tears!
The "Salon Manager" said they would not charge me for the amount of grooming they had done. She did say "I'm sorry" as I carried my 45 pound dog from the salon. As I entered the parking lot a gentleman offered to help me to the car. I received more empathy from him than from anyone in the salon.
I called the store and complained about the salon staff to the store manager, who was nice. However, I will NEVER shop with this location again AND probably will no longer patronize PetSmart at all.