The therapists are VERY inconsistent. You'll be lucky to get a 50 minute massage even though the front desk will say it's 60 minutes or an hour every time. Front desk employees are are waste of crowded space. Bring exact change if you want to tip - they will be of no assistance. They would rather talk to each other than work. The one time I decided to get a facial instead the lady was extremely rude during the entire facial. I'm so happy my lousy contract is FINALLY over.