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| - This is the best run medical group and center I've ever bumped into. And I've had plenty of experience over the years (hubby & I are in our 60s and we've experienced more than our share of critical health issues along the way). The staff in this office go above and beyond to make sure everything is taken care of properly. Waits are minimal, staff is professional, friendly, and helpful, and the doctors are excellent.
On my first visit there was a problem with my referral from my primary care doc, and the person in this office worked diligently (even before I arrived and throughout the day) to help untangle the issue. Turned out it was something my primary care doc's staff did not understand about my insurance and their online only referral process. The person in this office explained the problem to me clearly when I arrived (which helped me tremendously), warned me about any potential financial impact if it couldn't be sorted out, but also reassured me that she had been through this with other referrals and thought she would be able to help get it sorted out by the end of the day (which is the deadline for the referral to apply to the visit). She followed up and got it sorted out in time (called me part way through the afternoon to let me know the status because it wasn't resolved, yet, but helped to get it there in time).
I'm seeing Dr Bracher, but met with a NP on my first visit due to timing and she was also wonderful. To me, Dr Bracher is perfect - really knows his stuff, great listener, and made me feel very safe, calm, and respected. He was supportive of my concerns and open to my preferences, and I now have confidence that by working with him my health problem will be resolved.
I'm so glad I found this group. Other doctors working in this group were highly rated on my insurance web site too, with most reviewers highly praising their professional ability and personal skills in communicating with patients. You can't go wrong with anyone here, it seems.
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