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  • TERRIBLE TERRIBLE TERRIBLE SERVICE i call this restaurant for delivery minimum 2-4 times a week ,i spend minimum 15$-30$+ on some bills and i give minimum tip of 4$+ and this is the CRAP SERVICE WE GOT: Monday June 6 2016 i ended my work shift and came home to realise i forgot to defrost some meat..I was starving and was in no mood to cook ,i had a co worker friend with me who was hungry too. At 3:13pm i rang up Mont-Royal hot dog and placed a order for : trio all dressed Le Mont-Royal 10" submarine comes with fries and a 7up drink.A young woman's voice answer and took my order. I had a friend with me and he chose a Large Italian poutine only. I had a few incidents in the past (2 total)with this restaurant once they forgot the drink of the trio and once they sent me a wrong order! I live about 8-10 minute walk from this restaurant so you would think delivery would be fast...Well it is not the case..remember i placed my order at 3:13pm and it was going on 4:00pm and the order still had not arrived. We were STARVING BY THEN....ONE HOUR + WAIT,i got pissed and called back the restaurant to ask if our food was coming or not. The waitress sounded like she just wanted to get rid of us and she says on the phone with a attitude :"The delivery on its way "then she hung up on my face... 4:15pm still no food,it has been by now a 1 hour wait for a submarine trio with a Large poutine..I call back and demand to speak to the owner/boss/manager because i find it unacceptable to wait 1 hour for food.The waitress refused to let me speak to the owner telling me he was busy every time i asked ..I told her i am busy too..i am waiting +1 hour by now for food that will cost me 31$ and be COLD!!! No apology,no humanity,she did not give a shit.During the conversation with the waitress refusing to let me speak to the owner/boss/manager i was standing on my balcony finishing up the call when the delivery guy shows up,i refused the order because it was COLD!!!! I told the delivery guy sorry i wanted warm food and 1 hour wait for cold crap i told the guy bye bye and told him to tell his boss i ordered from PIZZA MEGA .I got my sub trio and a regular poutine for my friend,cost me 23$ +tip and the delivery took -33 minutes!!!!! The delivery guy was polite,food was warm,tasty and fast DELIVERY!. So Mont -Royal hot dog is not a place i suggest you order delivery from.Unless you like cold crap and TERRIBLE SERVICE. I would have expected at least the restaurant to call me back,offer a freebie,or even say we are sorry and we know you are a 2-4 times a week delivery customer ,we will fix this issue..but i got nada,niet,zip... So you lost: a very good customer your reputation your self respect 31$ for the meal and the tip! Pizza Mega got my business now.
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