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| - "IF YOU ARE LOOKING FOR RIPPED-OFF OR BAD CUSTOMER EXPERIENCE, THIS IS THE ONE". "This dental office has really bad customer service and is not honest/open to their customers. It was like you need to pay whatever I told you to pay and after that, none is m business. I went to the office around end of year December to check up my teeth and Dr. recommended to have two crowns. I decided to have one crown treatment on that day and asked for payment breakout. They gave me payment breakout lists for 2 crowns but it did not list and informed me the details of the breakout. After that, I was charged over $715 for just one crown (without other treatment like root canal).
After one week, I received bill statement from insurance company which has different bill statement being claimed. Based on the statement, it said client only needs to pay $392. As a customer, of course I will call back again and ask why there is big discrepancy. The dental office front desk lady Stacy said she will call me back once they received "their dental office bill statement" and explained to me why. Guess what, they never called me back, I called them about 3 times, they made as many as excuses they can like they need to go over the details and then they will call me back. But they never called me "once". So I decided to call my insurance company to find out more details. My insurance company decided to have conference call ( 3 ways communications) but didn't succeed cause they said dental office was not willing to do so and the office will call me back later (Again, same excuses to prolong ) . Following are the explanations from the insurance company:
1. "There is $200 additional charges didn't show on insurance bill statement which was called upgrade fees and customer was agreed to sign to pay. " $200" was also because the crown was made on the same day service so customer does not need to come back second time"
Fact: I didn't sign any papers and agree to upgrade anything. In whole procedure, no one told me the crown will be made on the same day and that $200 was going to pay for that. I was like waiting on my chair about a long time and asked them why needed to wait that long and then they said "oh, the crown can be made on the same day." As a service provider, you have obligation to tell your clients what they are paying for and procedures. For me, you office did not open and honest to your customers and sort of blinding your customers .. The dental office I went to before I moved to Arizona, they always explained and asked me if I am willing to upgrade the materials of my crown and what's the price difference. This is the way to do business and not rip off from your customers.
2. There is another $145 charges which was billed wrongly cause the dental office needs to tell insurance company they have a machine which can make crown on site and on the same day. The insurance company said they can reimburse portions from the bills.
Fact: The front desk lady Stacy said "You should call you insurance company and see when will reimburse us, it is not our responsibility". Really? ! This is your GREAT customer service? After you got customer's money, none of your business is my business.
So, the follows are the complains:
1. As a service provider, you have responsibility to tell your customers what they are paying for instead of blinding your customers. You have your customer paid these fees without letting me know at the first time that the crown can be made on the same day. It is not a good way to make business.
2. Customers service attitude is horrible and arrogant. I asked Stacy why you never called me back and I am waiting for your calls. She said because I don't want to argue with you on the phone. Hello..!! Your customer has questions and just want to know why I got billing discrepancies and YOU PROMISED ME YOU WILL CALL ME BACK!!! I called her twice and each time She just DODGED AND MADE DIFFERENT EXCUSES.
I will not visit this dental office again and your office owe me an apology
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