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| - I came here to get my hair styled before an event. Not only did I get a different style than what I asked for, but it looked AWFUL. I was very specific with what I wanted, and I even brought in a photograph. My stylist promised me she could do it (just basic loose curls in long hair). When she was finished with my hair, she pretended as though she didn't notice anything was wrong, and when I asked her why it looked different, she just dusted my roots with a volumizing powder and told me to scrunch it every once in a while. I was SO disappointed. If you're ever traveling for an event and staying at the Hyatt here, make sure you have a plan b if you're going to go to this salon.
UPDATE: A few weeks after this, the salon owner, Trankie, messaged me and asked if I would call him. He said he was extremely sorry that I had this experience. He wanted to hear about everything that went wrong and he was patient, kind, and considerate. He offered to refund my money too (although he strongly implied that this would be done in exchange for me taking down my original review). I think that good customer service is almost as important as the goods & services that businesses offer... so I changed my star rating on this review from a one to a three.
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