When I used to work in downtown Phoenix I'd come here for lunch if I hadn't brought mine. I'd always get the pasta special which comes with the pasta, soup, bread stick, and a drink. You can get a free refill.
A few times I got a breakfast burrito there and they're made to order. They were decent.
Its unfortunate that this is the only affordable place to eat anything in downtown Phoenix. Sometimes Sheriff Joe and his security team eat here if you'd like to catch a glimpse of him.
On rare occasions the owners are rude. But that's rare so maybe they were having a bad day.