Now I know why this place has a 2 rating. Just moved to AZ and was looking forward to an alternative to Starbucks. I've come here every weekday for the last month and I can't tell you how many times the coffee has run out and then I have to wait for it to brew in the back - upwards of 10-15 minutes. This morning takes the cake. I decided on tea and there was only a small amount of water left in the container. I gave it to the counter person to take it to the back and fill it up. She comes back and says she has to wait for the coffee to finish brewing before getting any hot water. It's now been 15 minutes and no hot water. This is the last time! Einstein Bagels here I come!