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  • In the past year, i have been getting food at Moxies more often than at other restaurants. This location is the one that I frequent the most. Honestly, the service is okay. Depending on the waitress that is helping you, the wait just for them to come and greet themselves takes about 5 minutes or more. This for the most part I don't' usually mind but sometimes when I am picking up food it takes about 5 minutes to get someone (apparently only can be a bartender), to get their attention and grab my food behind the counter. Then it takes another 5-6 minutes WAITING for the bartender to go BACK to the bar and just hand me my food. Other locations will have my food ready to pick up and there is always someone at the bar. This annoys me the most because I call 10 minutes ahead of time for the order and I'm always there before the bartender is. Just recently, I went to pick up food at this location. It was pretty quiet, a few tables with people sitting.. When you're picking up food you have to go straight to the bar. I waited maybe two minutes hoping that the bartender who was having a laugh with a fellow worker by a table, would see that I was patiently waiting at the bar. Obviously not as I stood there, and watched as they just walked right past me even when I tried to get their attention. Instead of a fast pick up I had to make my way to the back of the restaurant just to get any worker's attention. Told them I had been waiting and was told "Oh well, there should be a bartender there for you". As I politely told them that there wasn't anyone around, he then said he would fetch the bartender. 5 minutes later, he's finally at the bar, and I get my food. Customer service is really important so hopefully as a team they find better ways to strengthen their service. As I said before it was not even a busy day, and I STILL got the same slacking service I get when it's actually Busy. Other than that, I am a huge fan of their calamari, kale salad and penne pasta :D
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