Excellent concept with very poor execution. I was very excited to try CiCis for the first time and I came to this location with a veteran who has visited numerous other locations and thinks CiCi's is wonderful. Very poor management at this location, or perhaps I should say lack of management as I never saw a manager. This restaurant is so dirty. There was one very sad looking girl who never stopped working but had no chance of keeping up with cleaning the lobby. The spatulas used to serve the very cold pizzas were also dirty. When I asked for a clean one the employee told me the ones out were fine but did eventually give me one when pressed.