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| - Warning this is going to be long. Sorry!
I come to this ulta all the time because it's pretty close to me, it's clean, and Nicely stocked. I work in a hotel on the strip so hospitality and costumer service is a big thing to me. And the people that work here have awful customer service.
The lady at the cashier counter greeted me when I walked in "welcome to ulta!" It was very nice. My birthday was in 2 days so I needed a new brow pencil. I had plenty on time and I love browsing, so I'm in the urban decay section, looking at the heat palette and one employee asked if I needed anything, I replied " oh no I'm just browsing for now just looking at this new palette" and she said "if you need anything just ask." Not in a very happy tone almost like she forced herself to say it. I said " thank you I will!" I see a man sitting by the little table next to the urban decay on his phone. In my mind he's just a guy waiting for his girlfriend, I look and move on.
Then as I'm walking around about 5 employees ask if I need anything. I again tell each of them no I'm just looking around in this section. And we all move on, then as I keep moving up sections the same employees asked me about 10 times again if I need anything. I was getting kinda annoyed. So I said " no no I will ask if I need help, thanks." I'm still trying to be nice.
Then I finally get the Anastasia section for my brows, pick my color and then I was looking at the lipsticks. And again the same employees kept asking if I needed anything I said " no. I'm fine" and I said it kind of moody so they could know, no im fine please let me shop in peace.
Back to the guy, he had passed me a couple times, again I'm thinking he's just killing some times for his girlfriend or whoever. And as I'm walking the employees kept hovering over me, so I moved into the NYX section and not one employee came up to me. But this guy was next to me and I was very confused because I looked around the store and all the other costumers where new (as in they just walked in) so it finally clicked to me, this isn't some guy just waiting, he's the security in normal clothes.
I know I look kinda young but really I'm not some rebellious teen. If you have something to say, say it. I put all my stuff down walked to the cashier and said you have the worst costumer service I've ever seen. And I left.
I'll still come to this ulta because it's close but I'll never browse again.
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