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  • I chose this hotel sight unseen because it was incredibly inexpensive for the Charlotte area therefore my expectations were really low. I walked into the lobby and was caught off guard, first by the wonderful appearance then by the amazing friendliness and professionalism of the staff. I was in town to have some work done to my Jeep so I was without my family and wasn't scared off by the low rate, however I will gladly stay here with my family and I bet they would think I paid double what I did if I had them guess. Then I was really surprised when I got the room for even less because I was military and then surprised again by how willingly they let me check in early - I was really just hoping to ground my gear somewhere while I waited until 3 PM like so often I've had to in the past at other establishments. As was mentioned by another yelper the house keeping crew was very friendly and did a great job with the rooms, they were even smiling and seemed to enjoy working with each other and it looked to me like they were having fun doing their work, all in all a great bunch. I have to give big kudos to Best Western and especially to Casandra, who was on the desk for running a top notch establishment and knowing that customer service is still important. Casandra was also very helpful in explaining the rail (CATS) system to me and giving me some wonderful pointers on where to go around town. The rail access was great and I had one of the most enjoyable stays I've ever had in Charlotte. I will definitely make this my home away from home any time I'm in the Queen City.
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