Just tried to call in an order for pick up. They put the phone down and never came back to take my order. I could hear staff talking in the background the whole time. I actually hung up and tried to call back as I was really craving Thai food and the line was tied up. Out of curiosity tried back several minutes later - line still tied up. They either completely forgot or just didn't care. This was mid-afternoon on a Monday... Not exactly a lunch or dinner rush.