First I tell the girl at the counter that I want to reload my starbucks card for $10 and once loaded I want to use my starbucks card for my purchase that day, not only was my starbucks card charged for my drink purchase that day, so was my debit card, I called the store after a week (waiting to see if the drink purchase would be credited to my account and it had not) and asked about the refund and gave them my telephone number, the details about the transaction and now 3 weeks later no one has ever called me back and my money was never refunded. What great customer service!!!!