I'm currently sitting at Heck Cleveland, with a party of 6. After waiting sometime to take our order and waiting a long period of time, our order was taken. Food was brought out for 3 out of 3 of us, another 10 minutes past and we received our order which was cold. Now others at table are finishing up and I'm still waiting! Very disappointed, been to Heck in Avon and Heck in Cleveland! Not sure what is deal, but a very bad experience :( Not sure I would pick Cleveland location again!! They brought it back again after another 15 minutes and cold again! No manager would come out, sent it back, no lunch for me! Very Sad!