My nail tech was great the first time and last time I went in. My friend had to call, text and finally we walked over to make an appointment. We thought maybe they just had a bad day. However, the customer service is still not great. The experience as a whole is not great.
After what I will just call "quite the experience" with whoever is responsible for text appointments, my friend kept her appointment and when she arrived this person tried bringing her into it! My friend just wanted her nails done, not to hear how you did nothing wrong and it was all me!
Save yourself the time and find a new salon.
If you decide not to heed the warning, just remember a gel fill is not a fill. It's an enhancement.