They booked me in a room that a guest was already staying in, that had just defalcated in the restroom prior to me entering. (Disgusting and embarrassing) The shower was full of mold and was missing grout around tiles which caused me to cut my foot. Then to make up for it the front desk gave me (what they said was) a free breakfast voucher. It turned out to be a $5 off coupon in their terribly over priced restaurant. I like the crown plaza chain but this one fell far from the apple tree. Big disappointment, I would think twice before booking here.