I gave a one becuase there is nothing lower at this time. PLEASE READ THIS IF YOU HAVE SMALL CHILDREN. This is not the place to bring your kids if they are under 4 or 5 years old. The staff is in expierianced and do not really seem to be into kids. On this particular night there was way to many children for the minamal staff that they had. We had dropped our kids off and with in two hours we recieved a call saying that our 3 year old ( put in general population with older kids ) had cut open his chin, we cam immediatly and there was a band aid they did not say it was serious and he was fairly calm. WE did not think much of it. He went to sleep and were woken up by his cries and a bloody chin the band aid came off and there was a large cut that probably needed stiches. This was heart breaking. This was a horrible and scary expieriance. The lack of knowledgable staff is alarming.
They even had the nerve to charge us for are kids stay and added time to it. We called to complain and were told we were called back. We were not.
As a follow up we recieved a call from Michelle at the corperate office in Minn she was extremly proffessional and listened without trying to make excuses. We informed her of the sitiuation and truly beleive that she will work on improving this situation.