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  • Really bad experience here and with Verizon Stores in LV in general in the past. 11/11/14 I went in here looking to buy a prepaid phone since i spend half the year out of the country and transfer my service from my old android phone i had activated the day before that wouldn't work with certain apps. Should be super simple, right? Read on... First, I was told (incorrectly) by the sales agent that I couldn't do that and would have to pay for the existing phone line and the new phone line for a month. He tried to immediately sell me on the first phone I asked about and tried to make me think it would be a good deal even paying for both plans...that's right, pay for two phone plans at the same time....and there was no way around this since i activated already with my old phone. When I asked the sales agent why I would be required to pay for two plans he became defensive and gave me a line that "I understand what you're saying but there's nothing I can do..." I was bewildered. Surely that can't be the case???? It's that difficult to port a phone number to a new phone??? I calmly asked to talk to the manager and he's like that's right. He gave me a load of BS that customer service on the phone is different than their store, they have different systems and on and on. You cannot be serious? Both the phone support and the store have the Verizon name, and you don't work to do what is in the best interest of your customer? The worst part is when I immediately called customer service from their store in complete disbelief of what I was just told, they informed me that it is in fact VERY EASY to port your number over to a new prepaid phone. Customer service over the phone was very good/friendly. Finally the manager admitted that I could buy a prepaid phone across the street at Best Buy AFTER I got off the line with customer service. They simply wouldn't sell me a prepaid phone there without activating it. This is clearly because they care MORE ABOUT THEIR BOTTOM LINE AND RIPPING OFF CUSTOMERS than they do doing the right thing in the first place (which will help them keep customers and grow their business....idiots!) What an outright fraud that they tried to get me to double pay for a plan with them. Even if it is for a month. Clearly this is fraud or just plain incompetence. Please avoid this store and Verizon stores in LV
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