| rev:text
| - Absolutely appalling service!!! BEWARE - This is Tforce Final Mile (formerly Dynamex: https://www.tforcefinalmile.com) I will have to seriously reconsider shopping with Amazon if they insist on using this company.
Here's the run down. A package I bought online on July 9 was to arrive to my office on July 17th. The driver came when the office was closed on July 17 and I received an email that a second attempt would occur the next business day. On the next business day, no one came. I phoned customer service on July 19 and was told 'the package' didn't make it on the truck" which is why it didn't arrive. I was told it would go out the following day (now July 20). On July 20, the tracking website indicated that the package was loaded on the truck at 1:00pm for delivery but by 6pm, the tracking was updated to "bad address" so I call customer service to find out what this means and why again, no delivery. Odd.
Up to this point, I am completely understanding that sometimes deliveries can't be made within a certain time frame, but what boggles me is this 'bad address' notation. As a delivery company, isn't part of the job finding out how to get to various locations? I also assumed that the first driver would have made note of our business hours so that the re-attempts would arrive before closure, but I assumed wrong.
Where things get unpleasant is after this point. Customer service clarifies that "bad address" means....the package didn't make it on the truck...not that the driver could not locate the address.????? I inquire if the package will be sent the next day (July 21) and am told yes; it should arrive in the morning since the deliveries will start at 6:30am.
On July 21, I see a missed call on my cell from a Vancouver number. I live in Toronto and this package is in Toronto. Naturally, I miss this call because I am working. At 12:00pm I phone customer service to inquire once again about the status of this package which did not arrive in the morning, as I was expecting. The customer service rep tells me, "the driver called you at 10am. He couldn't find the office." We confirm that indeed that Vancouver call was the driver who was lost. The rep puts me on hold to call the driver and comes back to me with "his GPS was not working and he has since left the area." I'm a little annoyed at this stage because my office is located in an area with heavy pedestrian traffic with LOTS of people who can give directions. I would have also guessed that if the driver was lost, he would have called dispatch for accurate directions if he could not reach the customer (again, sadly, I was WRONG). The rep tells me the driver is refusing to drive back.
I then ask, when the package will be resent and am told Monday July 24. On July 26 I'm still waiting. I receive a call from the driver at 12:00pm (on July 26) saying he's close by but lost, so very happily I provide him with simple directions. My bldg is the largest building around (you CANNOT miss it -- it's towering and there is nothing else like it).
Based on where he tells me he is, it shouldn't take more than 10 minutes to arrive since he has parked his truck and is walking. At 1:00pm, I call back the driver and get no answer, so I call customer service to see if they can find out where Mr. Driver is located. They tell me he's not answering so perhaps he's on the way.
I call Mr. Driver from a different number and surprise surprise, he picks up. I, being very concerned for his well being, asks if he's still looking for the office. What am I told: "Oh, I don't have your package. It is on a different truck. Another driver will bring it." *Cue Angry face* BUT rather than argue with this person (since I can hear traffic noise in the background clearly indicating he's now driving), I call customer service and reiterate what I've been told. The rep tells me, that this original driver has the package and they will call him to return to my area, then follow up with me. I doubt I will hear back unless I call.
It seems the drivers ride around town making up excuses why they can't deliver packages and customer service isn't much help outside of reading the info I can see for myself in the tracking log.
The moral of the story: BEWARE OF THIS COMPANY and consider working out alternative shipping with Amazon. I love Amazon and have never had anything but fast and pleasant experiences with them, but THIS...THIS is nonsense. This shipping company is absolute nonsense.
**FOLLOW UP** - On July 27 I phoned Amazon about my frustrations in dealing with this shipper, and they not only issued me a partial refund, but are sending a replacement package through a different shipping company on a rush order, and free of any added charges to me. This is why I love Amazon.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)