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  • HORRIBLE EXPERIENCE! Ordered a pizza from Franks Pizza House tonight and it was the worst delivery pizza experience I've ever had. I live10 minutes from the restaurant, and can walk there in 25, but somehow my pizza took 1 hour and 45 minutes to arrive. Yes, it was a Friday night. Yes, at peak dinner hours, but when it did arrive, the box was so soggy that the bottom ripped open as I was sitting it down on the counter, and the pizza inside had flopped over on itself and the toppings had slid off during the drive over (which, let me remind you, takes 10 minutes - I promise I don't live in the middle of a rally racing track). I could have easily walked there, eaten, and left in less than the amount of time it took for this mediocre, cold, soggy pizza to arrive. I called back to complain, and they said they would send over another pizza "right away," and promised that it would not take another 2 hours like the last one. It arrived about an hour later. Definitely more fresh, but not enough to make up for their ATROCIOUS customer service. Seriously guys, if you mess it up the first time, get my pizza here in half an hour. 45 minutes at the absolute latest. Not one hour. Not two. Did I mention that I live 10 minutes away? I saw another reviewer on here that had the same problem with a Friday night delivery. Maybe work on your logistics, guys? I'm available, have a PhD in Google Maps, and am happy to be paid in pizza. Now for the review of the food: Overall, the pizza was good, but not exceptional in any way. Lots of toppings, although there wasn't much cheese on the pizza at all. I thought that was a pretty crucial part, right? The ingredients were fresh (although the pizza was not, after an hour and a half in a warmer), but I honestly wish I had just ordered Pizzaiolo and gotten a fresh pizza that arrived in 30 minutes, not soaked in sweat, and tasting just as good. Not any better than your average delivery place. DO NOT ORDER DELIVERY. Especially on a Friday night. I never will again.
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