I called about two weeks ago for an estimate on a tree as I needed one replaced in my front yard. He was very informative and helpful and answered all of my questions. I sent him a picture of my front yard and the tree that needed replacing. He gave me a quote and we set the date. They came today to replace my sad dead twig of a tree and gave me a brand new baby palm tree. The service was quick and they came earlier than they had originally stated. My only complaint (I wouldn't even call it a complaint really) is that it took two weeks for him to come... but obviously if he's booked up that far out he must be good!