I went on grand opening night so I won't comment on service since they were slammed. With that said the food here is "ok." Initial impressions: over priced and mediocre. I'd give it 2.5 stars.
I ordered the fish and chips, again it was ok. The serving size was very small for $13, three small pieces of fish and a plate full of steak fries. The fish wasn't crispy but soggy... and the french fries were a tad depressing.
My wife ordered the tortellini, again just ok. I'm pretty sure they bring it in frozen, but the olive oil sauce they dressed it with was great.
Charleys was a great place to try once, but I don't think we'll be going back.