Sure they have a nice gear selection, but their service is awful! I was given a pair of pants from there for my bday, but they didn't fit. Because they were a gift, I wasn't able to get a receipt. I liked the pants well enough, so I drove 45 min here to switch sizes. I explained the situation to the sales associate on the phone before driving to make sure I would be able to do this. When I got to the store, I was told there was nothing they could do for me. Without an REI receipt, no returns or exchanges. So now I am stuck with a pair of too-small pants and a wasted 2 hours out of my day. From now on I'll be taking my business to one of the locally-owned gear shops, where they're able to work with me and fix simple problems like this.