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| - I can not believe how bad this whole experience was! TERRIBLE service, workers who could not care any less and a final price for our order that left us with the impression to eat at a restaurant or elsewhere!
Where to start with this unbelievably awful service and low quality experience? It was a Tuesday afternoon this past week and three of us nearly completed a massive yard work and landscaping job on your friends yard in Lakewood. We wanted to try something different for lunch. We decided on Melt Bar and Grill. The three of us looked at their online menu which feels so clustered together and not one item had a picture! We still managed to figure out what we wanted for take out. This is when Melt's terrible and careless service started. Their phone number was NOT working! You could not reach Melt by phone on a Tuesday afternoon! All three of us tried on our phones and NOTHING! We would dial the number and hear silence for a few seconds followed by three beeps and then disconnected. We tried for 30 minutes and eventually we were just getting hungry so we wrote everything down and drove up to Melt as it was relatively close.
Parking can be an issue for some because it doesn't matter if you park on the street out front or in the back, you have to pay for parking if it is not Saturday or in the evening. We parked out front and we were lucky. There was almost 15 minutes left on our meter. Just enough time to order.
As soon as we approached the front counter my one girlfriend who was with me is sometimes more blunt (this was one of those times). She said, "Does anyone care here that the phone is not working?" I replied with her explaining that we have been trying to place a take out order so we had to come in because the phone was off. Not one but TWO employees had the worst responses! One employee said, "Yeah, that's happened before." Another employee next to her said "That happens quite a bit actually." WHAT!?!?! Apparently that was the end of that for them because they were not going to do anything about it!! Oh well, I'm sure they lost business on this day. I even proceeded to call their number from my cell phone and show the employees (there were 5 of them at the front take out counter). All of them had absolutely NO interest if the phones were working or not. What if an employee had to call in?? Not important at this establishment I guess.
We ordered our food and they said it would take 15 minutes?? We ordered 3 Burgers, pierogies, and my friend ordered ribs (or so we thought?). We put more time on our parking meter and went next door to Campbell's Sweet Shop. We spent just about 15 minutes there and headed back to Melt. We walked in and sat down on the wooden bench they have near the takeout counter. We might as well have been ghosts or invisible because those same 5 employees that were at the counter before were all up there and not one of them asked if they could help us! In the next 15 minutes of sitting there (We are now approaching 30 minutes for what was said to be 15 minute food) and not one employee there asked if they could help us or if we needed anything. Within those 15 minutes I did try to call their number again and still nothing. After 15 minutes of sitting on the wooden bench two girls walked right past us with yellow plastic bags and placed them on the take out counter. The two of them talked over the bags for another 2-3 minutes. We thought they were organizing the food for us. No, I was wrong. They were simply talking to each other about their friends calling and not calling them and proceeded to take out their personal phones and walked away from our food! I was seriously upset at this point and my girlfriend who has very light skin was now red in the face like a tomato. I told her I would ask if that was our food as there were NO other possible take out orders since the phone wasn't working! I simply asked the employee who was there, "Is that our food?" and gave him the name. He must have been new because he seemed to be reading EVERYTHING on the receipt as it took him quite some time to tell us that it was. Just as the employee verified our food an older gentleman who was an employee we had not seen walked behind the counter and my friend then replied again "Do you know your phones are not working?" "Oh, they aren't working? I'll get right on that." At this point all we could do was shake our heads. I'm sorry honey but a day late, a dollar short and the bank is closed! NO COMMUNICATION from one employee to another! Disorganized and it wasn't very busy! There were two tables used totally approx. 8 customers dining in. NO EXCUSE FOR ANY OF THIS! On top of that our order was $56!!!
All I cared about at this point was our food and getting out of this place and the hope our food would make this whole trip worth something. Pictures with their online menu would help. We should have eaten elsewhere.
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