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  • Received an apology call from Dr Kim. Very nice and concerned. We discussed what happened from Day one. Turns out it's mis-communication by staff. She said many people want to get bandaged and come back the next day after Mohs surgery because many don't want to wait during the day. She said that she told her staff that she would suture me the same day but it may be a few hours later. (Unfortunately, the F/O girl did not repeat that, instead told me that the doctor would be happy to reschedule me) I appreciate her call and her concern. She said that normally an appointment is scheduled to see her first before the surgery so she can go over everything and keep her patients informed and comfortable about their personal procedure, but in this case the staff went ahead and scheduled the surgery with out that needed step. She wants to be more informed of what's going on in the front office, but sometimes things like this slip by. I do see how this could happen, and she wants to take steps to not let things like this happen again. She said she was shocked when they told her I left. She will be following up with other patients to hear their stories and see what she can do to proactively to make this practice a great place where the patients feel welcomed and comfortable. Thank You for your call, I appreciate that you made me feel better. :)
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