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  • WATCH THE MENU, WHAT YOU GET & YOUR CHECK!! First (& last) time to Balboa--Husband regularly walked past the place & wanted to try it. Went on a Friday around 5:30 p.m.--not unusually busy when we first arrived, but it was a holiday weekend. Waitress was "perky" & quick to bring our ice teas ($2.50 each. Ordered Fish & Chips ( 3 pcs. cod, Maui Waui fries & Cole Slaw-- $11.95) and (3) Beef Sliders--menu choices of "California, Cheese, Cajun, Ortega, or BBQ. Served with Maui Waui Fries --$10.95. I chose CHEESE sliders & when the plate arrived, there were 3 mini burgers with homemade potato chips sprinkled with a dry cheese. The chips were lukewarm, dry & tasteless. The sliders, however, were great. My husband's meal consisted of 3 decent sized pieces of batter fried fish, set on top of a pile of french fries with a scattering of onions and crispy looking jalapeno pepper slices mixed in, plus a fry dipping sauce & a tartar sauce. He said the fries with the peppers & onions were "interesting". Our waitress checked on us after we had barely had our first bite of food, but then we never saw her again until it was time to bring us the check--& that was when I noticed an ADDITIONAL $ .75 charge for the Cheese on my Sliders! What!??!! I got up to retrieve a menu & saw that my sliders were supposed to come with the Maui Waui fries--NOT the sawdust-like "chips" I had been served. When our server came by, I pointed out that we had been charged extra for the cheese & it was clearly stated as one of 5 flavor choices. I also mentioned that my meal had been served with chips & not the Maui Fries as was stated on the menu. She became somewhat defensive & said she would take the charge off for the cheese, but it WAS usually an extra charge. She also stated that the fries were "an ADDITIONAL $2.00"--otherwise the sandwiches came with the chips like it said on the menu. What!?! The menu SAID the sliders were "served with Maui Waui fries"--NOT the Balboa Island Chips as the sandwiches had. Well, no arguing with this one, for sure. Clearly, there is a problem with how the menu items read and how the staff interprets what comes with something, & what is considered to be an "extra". Hopefully, someone from Balboa's "Pete Kaufman Establishment" will read this review & spend some time either correcting the menu or training the staff. But as a consumer--Pay Attention!! Otherwise, you may be paying extra for something you thought was part of your meal.
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