They do a great job grooming, and our dogs always look and smell lovely when we pick them up.
The main reason I give them 5 stars is because our 2 dogs are complete assholes when they are being groomed. And they are big dogs. Growl-y and grumpy and difficult. And they've always behaved the same way at other places, so I know it isn't the groomers fault! I always apologize ahead of time when I drop them off there, I do feel bad! And they are perfectly pleasant and nice about it, and always get the job done somehow!
The owner suggested bringing them in seperately, which I had never even thought of, but makes perfect sense. That way they dont get each other all worked up. And she was right, it did make a big difference. Was much easier for the groomers last time, when I took the dogs on different days. They are always kind and have very laid back attitudes as far as 'difficult clients' go, and I am grateful for it. They always make me feel a little less embarassed for my misbehaved mutts!