TOTALLY screwed up billing on a minor charge from last year. They sent it to an old address (although I had received previous visit bills at correct address...and bills for later visits at the correct address). Was NEVER told a balance was owed the handful of times I went in there to see a doctor since. We have great insurance and they took a a credit card swipe at the time of the visit...and they could have just charged this balance as the form I filled out said they would do!! But, no, they sent this to collections and, of course, they pass on the old contact information to the collection company, as well. So I only knew this because I got a notification from my credit monitoring service yesterday!! How hard is it to do the due-diligence on an account when invoices are returned as un-deliverable? Absolutely ridiculous and irresponsible billing. I have paid the balance owed and now wait for this to drop off my report and pray that the collections agency wasn't lying when they said this would be deleted from my report as if it was never there. I am done with this place and anxiously await for the new Urgent Care to open on the opposite corner!