Great for people who want food fast and are willing to give up poor quality, unhealthy ingredients and crappy customer service.
The food is fresh, yummy and affordable (personal favorite = pot pie) - it's clean and comfortable - and the people working there are incredibly, almost unbelievably, friendly and attentive. Kudos to the manager for creating an environment that is all too rare in the Valley.
I don't know if all Boston Markets are like this one, but this one is really good.