We arrived at 7:50 PM. The place was far from crowded. It took 5 minutes to get our drink order. Another 10 minute to take our order. Over 45 minutes to get our food. When the food arrived it was not even slightly warm. The manager insisted he would personally "remake" my order. He took the plate and came back in about 2 minutes with warm food that suspiciously looked like the old food heated in a microwave. Following that it took the server about 5 minutes more to bring the syrup for the pancakes. She made excuses for the previous plate of cold food. The manager took one of the two orders off the bill, but he made excuses for himself, blaming the server. He assured me he told the cooks she was slow and a bad server. He said he told her off already. The whole experience was horrible. I do not recommend this location.