Feels like they have really improved their service. They seem much more organized and efficient, while still maintaining the friendly customer service they are so famous for. The pastries they've added make all the difference. Love it!
The only improvement I would like to see is more communication with their runner about the pastries still available. Twice now I've ordered a pastry only to find out after I've been charged that they ran out. I know this is new, so I am sure they will work the kinks out.