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  • We decided to try the prime rib at milestones for the first time. Have always been a big fan of the prime rib at the Keg. We arrived at the resturant at 5pm, and it was fairly quiet. Ordered the 12 oz, and was told the rarest possible cut was medium - medium rare. And mash potatoes are not available. This seems very strange to me why a resturant that's known to serve good quality prime rib would not have any medium rare available. The explanation from our server was it was sold out and it takes 12 hours to make it. My initial guess was the new prime rib has not finished cooking, so I asked our server to ask the kitchen if my assumption was correct. I also mentioned I would wait for the new prime rib, if possible. Unfortunately the response was negative. So i had to go ahead with the order. The dish arrived and the cut looks like it's been under the heater for many hours. And appears to be well done. Refer to photos. This leads me one of the following two assumptions. 1. The prime rib available at 5pm was left over from yesterday, from under the meat heater or oven for so long. Of course it's well done. But I am doubting why a well known national chain would do that. This will just hurt their reputation. So this makes me come to the 2nd assumption. 2. The machine or oven to cook the prime rib for 12 is malfunctioning. Hence over cooking the prime rib. When our server came up and asked how our food was, it is obvious the prime rib was not done right. So he informed me that he is going to call the manager. While I was writing up the yelp review, going to give it an one star. The manager came to our table and sincerely apologized. She was very kind and sincere with a fresh dish of prime rib in her hands. Too bad I don't have an infinite appetite. 2nd Prime rib is pink in color and appears to be medium rare. See photos. She explained the cook cut the incorrect side of the prime rib, hence being well done the first try. She also mentioned the mash potato is now available and would offer some. To conclude, I will not comment on how the well done entree tasted like. The 2nd attempt looked good; but in comparison, Keg still had the edge. When we left the restaurant, the manager offered us some free apps for our next visit. With all the above in mind, I've decided to add one more star to my initial review.
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