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About: http://data.yelp.com/Review/id/VT2a2ie_XgUAOfsyvyJXcg Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2016-08-28 00:00:00 (xsd:dateTime)
itemReviewed	Costco
http://www.openvoc.eu/poi#funnyReviews	1 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	I am very appalled at the lack of service or even compassion I was treated with today! Our family moved to Arizona 5 months ago and have shopped for groceries no where but this costco location which is further from my home. Being raised in Hawaii if you decide that a business is good to its customers you support that store by being loyal. We have spend hundreds even thousands since we've been here and just bought a brand new flat screen last weekend. Today my family and I tried to shop there like usually, this time we had brought my 8 yr olds new puppy who weighs 2 lbs and just got shots. So according to Vet I can't leave her alone for 24-48 hrs incase a reaction occurs. I never would normally bring a pet to a store, but Sunday's are the only days my husband is off to shop. I had total confidence this would not be a problem since I ALWAYS see dogs in the store whom are definately NOT service dogs. I had puppy in large plastic tub so she would not touch cart or anything in store. I was stopped at door and asked if she was a service dog... I explained that no puppy at eight weeks so it could be considered a service dog because they are just too new. I explain the whole situation with the shots and then I would normally not bring her but didn't have a choice. I was told by the manager who had a tattoo on his left arm that I was not allowed in the store with the puppy. I was extremely shocked! Meanwhile my husband is holding my two-year-old who is crying since we have been waiting at the door for 10 minutes for a manager to show up. I explained to him that she is in a Tupperware and would not touch anything she would not be allowed out and we just need to grab some groceries and we shop here weekly. I was told because I did not say she was a service dog she could not come in. I explained to him that I see other animals in the store all the time we're definitely not service dogs and they are walking around on the ground contaminating the store... Where is the puppy would be close off in a container and not touch anything. He did not care. I was even told that if I had said that she was a service dog and lied she would have been let in the store. This was shocking to me that my honesty would cause me to receive worst service from a manager! I even explained to the manager that I was so appalled I was even thinking of returning the TV and just canceling my entire membership with Costco! He did not say he was concerned at any time, did not say he thought it was unfortunate, He showed no remorse at all! My family now had to drive 40 minutes to and from that Costco with no groceries, and a screaming baby, and are now sitting outside of Winco seriously contemplating how A business could be run with such horrible and uncompassionate management! I have shopped at many Cosco's and this was an absolute disgrace to Costco's name! my 8yr old went from being excited about her new puppy to mortified. Since costco and management did not show any appreciation or care that we were thinking of cancelling our costco account - we took our business to Winco for the first time! The service was great! Management came over to check on us since we had the puppy, they also have policy for no pets besides service dogs BUT he was able to see puppy would not contaminate or bother anyone, puppy was tiny and shouldn't be left alone, and appreciated having us as customers and welcomed us! I didn't have to buy a HUGE quantity of anything to get the wholesale price, so thanks costco to pointing us to another business. Instead of dropping $400-$600 at costco we only had to spend $250 for all the same things. https://youtu.be/8im62ouVeZM video taken at costco to show we were stopped at door like criminals
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Chauncey

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