I am not one to complain, but felt the need to express my extreme dislike and annoyance of this place. I have come here for services more then a few times and always felt they were a bit tad high, but loving my shoes that were already broken in, I let them repair and fix them. The job was always ok. Them I noticed that every time I brought a pair of shoes in they would tell me that would need to repair this and that (things I didn't notice) and it would wind up costing me a lot of money, plus the wait to get them back for they don't even repair the shoes at the location, they send them out. The breaking point for this complaint was that they charged me over $60 to fix a heal that came loose and took over two weeks to get back for they said they sent them to the "wrong location". When I picked them up, I figured I would just get a quote on a shoe that just needed a buckle on the ankle strap. They told me that they would have to change the other shoe as well (that was not broken) in order to make it Match and they needed to fix the small area of elastic (which wasn't in need of changing). Then told me they needed to replace a heal cap all for $75. I didn't do it and asked some friends if they could suggest a shoe place. What makes me angry is that I found a great place and they fixed my buckle and went ahead and fixed the heal too for $15!!!